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About Us

Jane’s Care provides NDIS supports for people with a wide range of disabilities and complex support needs, with particular expertise in psychosocial disability, including co-occurring physical disability and mobility-related support requirements. We work closely with participants and their stakeholders to create a stable start and deliver consistent, goal-aligned supports, backed by clear reporting and evidence that strengthens planning meetings and plan reviews.

The foundation of Jane’s Care is simple: Clear processes, strong governance and stable environments where participants can safely build capacity, routine and community connection.

A key point of difference in our model is how we approach home. Wherever possible, we prioritise single-occupancy living to support dignity, privacy and emotional safety, while still maintaining shared support ratios through apartment-style complexes or communal properties. This allows participants to have a place that is truly their own, without losing the benefits of shared staffing, community connection or cost efficiency. The result is greater choice, reduced friction and living arrangements that are both sustainable and genuinely participant-centred.

What you can expect

At Jane’s Care, our approach is grounded in consistency, clarity and genuine participant choice. We work to create stable environments where people feel heard, supported and empowered to progress toward their goals, even when things get complex.

  • Participant-led support aligned to individual goals and everyday choices
  • Structured onboarding that establishes routines, communication styles and escalation pathways early
  • Clear, practical reporting that supports coordination and meaningful plan reviews
  • Consistent, reliable support delivery that remains steady in complex or high-need environments

Where We Operate

Jane’s Care operates from North Perth as a central base, allowing us to extend supports efficiently across the northern, central, eastern and southern corridors of the metropolitan area. This central positioning enables responsive service delivery, reduced travel barriers and consistent care, while still ensuring our teams develop strong, local understanding of the communities they support.

How We Work

We take a practical, participant-first approach to support delivery. Everything begins with what matters most to the person we are supporting, ensuring care is shaped around real goals and real lives.

We start with what matters most:

  • The participant’s goals
  • The participant’s preferences
  • The participant’s day-to-day choices

From there, we build supports that actively reduce barriers to community, social and economic participation, helping people engage more fully in the life they choose.

Clarity is built into everything we do. Information is shared in ways that are useful, timely and easy to act on.

We keep information clear and usable:

  • Communication is set up early
  • Reporting is structured for planning meetings and plan reviews
  • Changes are recorded and shared through the right channels

As needs evolve, so do our supports. We adapt with purpose, not disruption to ensure:

  • Supports are adjusted through review and stakeholder input
  • Delivery remains aligned with the participant’s direction and the agreed support plan baseline

The result is a service that is steady, responsive, and always anchored in choice and control.

Who We Support

We work with participants whose needs are complex, layered and often misunderstood. Our focus is on individuals who benefit from structured, consistent support and a service model that can hold complexity without losing sight of the person.

Participants we support may experience:

  • Complex psychosocial disability
  • Co-occurring mental health and substance use challenges
  • Physical disability and mobility-related support requirements
  • Limited natural supports and or complex family systems
  • Prior placement breakdowns or higher-risk presentations that benefit from continuity and structured delivery

Our role is to provide stability where it has been missing, and to build environments where people can feel safe, supported and capable of moving forward.
Team structure

Our service is supported by a multidisciplinary team designed to provide stability, accountability and continuity across every layer of support. Each function plays a clear role in ensuring participants experience consistent care, responsive coordination and a workforce that is prepared for complexity.

Our structure includes:

  • Frontline support personnel delivering day-to-day care
  • Case management to ensure coordination, oversight and continuity
  • Operations support for rostering, workforce continuity and an Emergency On-Call function outside of office hours, manned by our team of Case Managers 24/7, 365 days a year.
  • Compliance and quality systems to maintain safety and service standards
  • Human resources for workforce screening, induction and ongoing supervision
  • Facilities management to ensure property readiness and maintenance coordination

Frequently Asked Questions

Are you a general NDIS provider or a specialist provider?

We are a specialist provider focused on complex psychosocial, forensic and high support needs. Many of our participants have experienced multiple placement breakdowns before reaching us.

Do you only support participants with justice involvement?

No. We support a broad range of complex participants, but we do have strong experience with forensic pathways, supervised orders and justice related risk.

Do you work with children and young people?

Yes, where appropriate and aligned with NDIS funding and child protection requirements. These referrals are always handled through a stricter risk and suitability process.

What locations do you operate in?

We operate across specific properties and housing options in Western Australia, with a focus on sustainable, staffed environments suited to complex needs.
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