Talk with us: 08 9322 9999 info@janescare.com.au
Mon to Fri: 8:00am-4:00pm

For Professionals

Jane’s Care - Participant-led, Stakeholder-aligned

Participants come first, always. Our role is to deliver goal led supports that reflect the person’s direction, while ensuring everyone around them is aligned, informed and working toward the same outcomes.

We do this through strong onboarding, consistent delivery and reporting that genuinely supports planning meetings and plan reviews. We speak up when something is not working, push for what is needed and ensure the participant’s voice remains central in every conversation.

The result is support that is grounded in choice, backed by structure and driven by the person at the centre of it all.

What All Stakeholders Can Expect

Our approach is designed to create clarity, consistency and shared direction from the outset. Everyone involved knows what is being delivered, how information flow and how decisions are supported.

This includes:

  • Supports that reflect the participant’s goals, preferences and day-to-day choices
  • Onboarding that establishes delivery expectations and communication pathways early
  • Reporting that directly supports planning meetings and plan reviews
  • Information sharing that follows consent and relevant decision-making arrangements

Client / Participant:

  • Personal preferences respected, including routines, meals, activities, cultural practices, birthdays and holidays
  • The participant decides who is involved and what information is shared
  • Supports remain goal-focused, with progress and changes captured to strengthen plan reviews

Support Coordinators and Specialist Support Coordinators:

  • Planning-meeting inputs that clearly show what is working, what is not and recommended next steps
  • Practical coordination updates in multi-provider environments
  • Progressive records across the year to support strong plan reviews
  • Case conferencing where requested

Behaviour Support Practitioners:

  • BSP strategies translated into clear, usable shift guidance for consistent implementation
  • Participant-specific onboarding and refreshers for staff implementing strategies
  • In-house training space for up to 20 staff
  • External BSP training delivered to teams where required
  • Monitoring observations recorded to support review and incident learning

Occupational Therapists:

  • OT recommendations embedded into daily delivery within worker scope and training
  • Participant-specific onboarding and refreshers for staff implementing OT strategies
  • In-house training space for up to 20 staff
  • Functional observations recorded to support OT review and plan evidence

Plan Managers:

  • Itemised invoicing aligned to delivered supports and service agreements
  • Billing processed through industry NDIS software to support reconciliation

Hospital Social Work and Discharge Teams:

  • Intake and onboarding structured for true day-one continuity
  • Discharge handovers used to establish routines, risks, appointments and key contacts
  • Appointment support and outcomes documented for continuity and planning

Inpatient Mental Health Services, Including Secure Settings:

  • Step-down supports suited to higher psychosocial needs during discharge
  • Practical transition coordination through onboarding, escalation and reporting setup
  • Communication pathways that support multidisciplinary continuity

Department of Child Protection (Where Relevant):

  • Structured support during transition to adulthood
  • Predictable, respectful engagement
  • Safeguarding documentation and escalation to the appropriate parties

Department of Justice:

  • Supports configured through the same onboarding pathway used across the service
  • Any additional restrictions captured and reflected in implementation
  • Reporting configured to support continuity, planning and review
  • Jane’s Care does not supervise or enforce conditions

Appointed Guardians, Trustees and Financial Administrators:

  • Clear, factual updates relevant to delivery and change-of-status
  • Appointment attendance and outcomes recorded where supports include this function
  • Receipts and transaction records maintained where requested and within scope
  • Service records organised for review processes

Family and Friends:

  • Involved to the level the participant chooses
  • Practical updates through agreed channels
  • Respectful communication and predictable follow-through

Frequently Asked Questions

How does Jane’s Care work with other professionals?

Through structured onboarding, clear communication pathways, consent-based information sharing and reporting aligned to professional needs.

Can Jane’s Care support multidisciplinary environments?

Yes. Supports are delivered alongside other providers, with coordination updates and documentation to support continuity.

How are clinical recommendations implemented?

Where within scope, clinical recommendations are translated into practical shift guidance and reinforced through onboarding and training.

What information is available for planning and review meetings?

Professionals receive structured updates showing progress, challenges, changes and evidence drawn from ongoing reporting.

Address

1/429 Fitzgerald St, North Perth WA 6006

Email

info@janescare.com.au

Phone

08 9322 9999
Opening Hours
Monday to Friday
8:00am - 4:00pm

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