Privacy Policy
Jane’s Care is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our website or services.
This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
Jane’s Care may collect personal information when you:
- Complete a contact form on our website
- Submit a referral or enquiry
- Apply for employment or register interest in working with us
- Communicate with our team by phone, email or other channels
- Access or use our website
Personal information may include:
- Name
- Phone number
- Email address
- Organisation or referral details
- Information relevant to accommodation or support enquiries
- Employment application information
- Other information voluntarily provided through our forms or communications
Where relevant to service delivery, we may also receive information from authorised representatives, coordinators or health professionals.
How We Use Your Information
Jane’s Care collects personal information for purposes including:
- Responding to enquiries and referrals
- Assessing service suitability and accommodation availability
- Communicating with participants, families and professional stakeholders
- Managing recruitment enquiries and job applications
- Improving our website and services
- Meeting legal and regulatory obligations
We only collect and use information that is reasonably necessary to provide our services.
Disclosure of Information
Personal information may be shared with relevant parties where necessary for service delivery or compliance, including:
- Support coordinators and plan managers
- Allied health professionals and clinicians
- Government agencies or regulatory bodies
- Service partners involved in participant support
- Contractors or service providers assisting with operations
We do not sell or rent personal information to third parties.
Website Data and Cookies
When you visit our website, certain information may be collected automatically, including:
- Browser type and device information
- Pages visited
- Website usage patterns
- IP address
This information helps us understand how the website is used and improve functionality. Cookies may be used to enhance website performance and analytics.
Storage and Security
Jane’s Care takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Information may be stored securely in electronic systems, databases or document management platforms used for operational purposes.
Access to personal information is restricted to authorised personnel who require it to perform their role.
Access and Correction
You may request access to personal information we hold about you or request corrections if the information is inaccurate or incomplete.
Requests can be made by contacting us using the details below.
Third Party Links
Our website may contain links to external websites operated by other organisations. Jane’s Care is not responsible for the privacy practices of those websites.
Changes to This Policy
Jane’s Care may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.
The most current version will always be available on our website.
Contact Us
If you have questions about this Privacy Policy or wish to request access to your personal information, please contact:
Jane’s Care
429 Fitzgerald Street
North Perth WA 6006
Phone: 08 9322 9999
Email: info@janescare.com.au