Privacy Policy

Jane’s Care is committed to protecting your privacy. Any personal information we collect about you is used to provide you with the best possible product and service based on your individual needs and to keep you informed of any additional services we may offer which may be relevant to you.

How information is collected

Jane’s Care collects personal information about you when you visit our web site, contact us via telephone, send us correspondence (by email or post), or when you have contact with us in person (including contractors to Jane’s Care such as delivery and courier drivers). Under no circumstances does Jane’s Care collect any information from our customers other than information that our customers voluntarily provide.

Collected information & how we use it

As part of the registration process when you order from Jane’s Care we ask for basic information about you including your name, telephone number, email, delivery address & payment information. This information is needed to be able to process your order and to deliver to you. Jane’s Care may use the personal Information that you submit through the website or apps and process that information in order to provide goods and services, we may also use it to occasionally notify you about new products, promotion, and relevant information which we think you will find valuable. You have the option to decide how you receive these types of communications (for example by email, mail or telephone). You also have the option not to receive these types of communications. From time to time we may also request information via market research, surveys or contests. Your participation in any of these is optional. The information is collected in order to continually improve the services we offer you.

Choice & Opt-out

You may request access to or to have your personal information updated at any time. If you no longer wish to receive some or all of the communications we regularly send to our customers such as newsletters, product information and specials or to change your preferences please email us at info@pitchandgum.com or login and update via the Members Section on our website.

Disclosure of personal information to third parties

We may disclose relevant personal information to third parties when necessary. For example, your delivery details will be shared with our contracted delivery drivers. Other than this we will not disclose or share your personally identifiable information to any third parties for marketing or any other purpose without your prior consent, unless required by law.

Online: Cookies & IP Address

Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. We do not use cookies to identify specific individuals or for the operation of our site. If you place an order online using a credit card, we specifically record your IP address with the use of the credit card as part of our fraud prevention measures.

Security

The Jane’s Care web site takes every precaution possible to protect your personally identifiable information. This includes the use of Firewalls and when purchasing from Jane’s Care your financial details are passed through a secure server using the industry standard SSL (secure sockets layer) encryption technology.

Retention of Records

We will keep Personal Information only as long as it is necessary, including for the purposes of updating the product or services or as required by law. We have and will maintain security procedures to safeguard Personal Information against loss, theft, copying, and unauthorised disclosure, use or modification. Access to Personal Information is restricted to employees and authorised service providers who need it to perform their work.

Changes to Privacy Policy

We may amend this privacy policy as per business requirements or if the laws change. Any changes to this privacy policy will be updated on this site. You are advised to read this statement each and every time so that you are satisfied with the privacy conditions under which you provide Jane’s Care with your personal information.

Contacting Jane’s Care

jane@janescare.com.au

08 9322 9999

5/88 Walters Drive, Osborne Park, WA 6017